Client Zone

If you want to change the password of the email address on a domain, do the following:

1. Navigate to https://secure.konsoleh.co.za
   

   

2. Login in to the Control Panel:
   Login: Enter your domain name (Eg. yourdomainname.co.za)
   Password: (Contact the hosting dept. for the password)
3. On the menu to the left, click on the Mail tab.
   

   

4. Then, click on the Manage Accounts link.
   

   

5. Go the email address you want to change the password for and click the Edit link next to it.
   

   

6. In the 1st Password field, type in the new password.
7. Re-enter the new password in the 2nd password field.
   

   

   NB:!! Remember, when setting up the password for an email address, ensure that it uses a mixture of capital letters, lowercase letters, numbers and special symbols.
   Eg: FIRsname123
8. Click on the Save link on the top right in order to save the new password.
   

   

   You will now have to change the settings in your Outlook email program, with the new password.

If you want to restore a website that has been locked or hacked, do the following:

1. Navigate to https://secure.konsoleh.co.za
   

   

2. Login in to the Control Panel:
   Login: Enter your domain name (Eg. yourdomainname.co.za)
   Password: (Contact the hosting dept. for the password)
3. On the menu to the left, click on the Restore Backup.
   

   

4. Then, click on the Files.
   

   

5. Then select the oldest date, and then next.
   

   

6. Then select restore all files and overwrite existing files and click restore. Wait for this to complete.
   

   

7. Follow the same process for the database.
8. Your website will now be restored prior to the hack.

Disclaimer: A website restore does not guarantee the website is 100% safe and may not result in a fully operational website.